What is the goal of user experience research?
The goal of user experience (UX) research is to put the user at the center of the design process, ensuring that the final product or service meets their expectations and requirements. It helps organisations understand how to create easy, efficient, relevant, and comprehensive experiences for the user. Insight gathered in the process of UX research helps organisations design user-centric experiences and often begins with gaining an understanding of who the users are, and what they need or expect from a product or service.